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Shipping/Returns

Shipping

Determining Shipping Cost:
You can determine the shipping costs for your order by adding the item(s) to the shopping cart. Then choose to view your cart.  Once in your cart please select the "Estimate Shipping and Tax" link below the subtotal amount. Here you can enter your state and zip code.  Then click the button to generate your UPS ground shipping rate. 

*Shipments to Canada may be subject to extra import duties and/or taxes. This is the responsibility of the receiver and will be billed by UPS, usually at the time of deleivery. 

Shipping Method:
We ship via UPS Ground within the 48 contiguous states and to Canada (via UPS worldwide standard).  Shipping charges are determined by UPS software which calculates a shipping charge based on the following formula(s): UPS Ground Charges are calculated by UPS software and are determined by the zone, the actual weight of the package and the dimensional weight of the package. Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine billable weight.

Note: UPS does not ship to PO Boxes. All addresses should include a street address, city, state, and postal code. If special instructions are necessary, please note them on the checkout page.  Customers are responsible for entering the correct shipping information; this includes matching the address with the correct postal code as entered in the checkout process.

If you need to make special shipping arrangements please email or call our office.  We will do our best to accommodate your request.  If you are placing an order from outside the 48 contiguous states or from outside of the United States please email or call our office to make shipping arrangements and receive a shipping quote.

Tracking:
You will receive a notification e-mail with your tracking number when your order has shipped.  If you have created an account with us you may view your order status and track your shipment by signing in to your account. You can also email us for a shipment update if you would like. We will look into your shipment details and respond to you as quickly as we can with an update.  To track a package UPS shipment, click here.

Shipping Damages and Lost Packages: 
Packages shipped via UPS are insured.  Please notify us of shipping damages within 5 days of receipt or as soon as reasonable for undelivered packages. We will reship your order and notify UPS to arrange a return pickup or inspection.  UPS may or may not waive the damage inspection or pickup of damaged items.  If UPS does not contact you to pick up the damaged items within 2 weeks you are free to keep or dispose of them as you like.    

Order Fulfillment:
Orders placed Monday through Friday before 2:00 PM EST are usually processed and shipped from our warehouse the next business day. Some products may require 2-3 days for order fulfillment.  In the event that your products are on back-order or are a special order item we will do our best to notify you of the order status and any relevant updates prior to shipping.  These updates will most likely be by email. Once shipped, orders should be received within 1 - 5 business days depending on the distance.  You may reference the UPS Ground chart below for a better idea of what the transit time of your order will be.  Please remember once you receive your shipment tracking number you can use it for real time updates with UPS.

 

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Returns Policy

Satisfaction Guarantee:
Our goal is your satisfaction.  If you are not completely happy with your experience in ordering products from our store please contact us.  We would like the opportunity to make your experience a good one.  If, for any reason, you are not 100% satisfied with a product you have purchased from us, you may return it in its original packaging within 30 days of purchase for a full refund (less shipping).  

You should expect to receive your refund within two to three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (2 to 3 business days) and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.  If you do not have an account please respond to your order confirmation email requesting to return your items for refund. Please include the reason for the return.  Once your return has been accepted please send the items to us and include your name, phone number, email, order number and any relevant details.

Return Address:
Air Quality Honeywell Store
2001 Hideout Lane
Mitchellville, MD 20716

Returns Email Help:
returns@airqualityhoneywellstore.com

 

Returns:
All returns must be in new condition, unopened and in the original packaging. The shipping cost is not refunded on returns except where the product is defective or we are at error.

You received products that have been damaged during shipping:
Please contact our office as soon as you discover the shipping damages.  We will reship your order immediately.  Our representative will contact UPS to handle the damages claim.  We ask that you retain possession of the damaged product and the shipping container, as UPS may wish to inspect he damage.  See also 'Shipping Damages and Lost Packages' above.

In error, we shipped you the incorrect products:
We pride ourselves on our order fulfillment accuracy.  However, we do sometimes make a mistake.  If you receive products due to our error please contact us immediately. You must notify us of the error within 30 days of receipt.  The products must be different than those on your order confirmation.  We will ship you the correct products immediately and arrange for the wrong products to be picked up.  Please repackage the incorrect products for pickup.  We will pay for all shipping charges.  We appologize for any inconvenience.

We shorted your order:
Please contact our office as soon as you discover that any are items missing.  We will make arrangements to ship you the missing products immediately.  We appologize for any inconvenience.

You ordered the wrong products:
If after receiving your shipment you realize that you have ordered the incorrect products please login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.  You can also email or call us to set up a return for you.  The products must be in new condition, unopened and in the original packaging.  You must notify us of the error within 7 days of receipt.  Please ship back the unused and undamaged products to our returns address.  The customer is responsible for all shipping charges associated with the return.  Please insure the shipment against damage or loss.  We cannot not be responsible for packages that are lost in transit or that arrive in unusable or damaged condition.  Once the package is received in good condition we will issue a refund.  

For fast replacement, please place a new order for the correct items and we will ship them out to you as soon as possible (you will receive a credit on the original order once we receive it). If you need assistance selecting the correct items we will be happy to assist you.

Disclaimer:
The customer is responsible for ordering the correct replacement product for their Honeywell air quality system.  We cannot be held responsible for incorrectly ordered replacement products or installation defects.  If you have any questions on which is the correct replacement part for your product please call or email us.  We will be happy to help you identify and order the product you need. 

Non-Returnable Items:
Any used products (includes products removed from sealed packaging, installed or used items).
Any items purchased more than 60 days ago.
Any items that are special ordered.

Exchanges:
We do not offer exchanges. If you need a product other than what you ordered, please place a new order for that product and return the unwanted product.

Changing Your Order Before It Has Shipped:
If you need to make changes to orders that have not yet been shipped please notify us immediately. Most orders ship within 1-2 business days so please make changes as soon as possible. Unfortunately, we are unable to make any changes to an order once it has shipped.

Cancellations:
Please notify us of cancellations by email or phone (orders@airqualityhoneywellstore.com).  Orders can only be cancelled before they have shipped. If you wish to cancel an order that has already shipped, you will need to set up a return. The customer is responsible for the initial shipping charges for the order and the shipping charges associated with the return.


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